Refund and Returns Policy for Peppiglow

Effective Date: December 27, 2024

At Peppiglow, we are committed to providing our customers with high-quality skincare products. If you are not fully satisfied with your purchase, we offer a simple and easy returns and refund process.

1. Returns

  • You may return most items within 30 days of receiving your order for a full refund or exchange.
  • The items must be unused, in their original packaging, and in resalable condition. If the product is damaged or opened, it will not be eligible for a return.
  • To initiate a return, please contact our customer service team at info@peppiglow.com with your order number and the item(s) you wish to return.

2. Refunds

  • Refunds will be issued to the original method of payment once the return is processed and inspected.
  • Please allow 5-7 business days for the refund to appear in your account, depending on your payment method and bank processing times.

3. Non-Refundable Items

  • Products purchased with a discount or promotion may have different return conditions.
  • Gift cards, opened skincare products, or promotional items are not eligible for a refund.

4. Damaged or Defective Items

  • If your item is damaged or defective upon arrival, please notify us within 7 days of receiving your order. We will offer a replacement or full refund, including return shipping costs, for defective or damaged items.
  • Please include photographs of the damaged product and packaging in your return request to help us process the issue quickly.

5. Shipping Costs

  • Peppiglow covers the cost of return shipping only in cases of defective or damaged products. For other returns, customers are responsible for return shipping costs.
  • Shipping fees for the original order are non-refundable unless the return is due to an error on our part.

6. Exchanges

  • If you would like to exchange a product for a different one, please return the original item and place a new order. We do not offer direct exchanges at this time.

7. How to Return an Item

  1. Contact us at info@peppiglow.com with your order number and reason for return.
  2. Our customer service team will provide you with instructions and a return address.
  3. Pack the items securely, and send them to the return address.
  4. Once we receive the returned item, we will process your refund or exchange.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please don’t hesitate to reach out: